1. Information We Collect
We collect various types of information in connection with the services we provide and your interactions with our website and platforms:
Personal Information You Provide Directly
- Contact Information: Name, email address, phone number, company name, job title, and physical address
- Account Information: Information you provide when creating an account, including username and password
- Communication Information: Messages, inquiries, and any information you share in correspondence with us
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Service Information: Business details relevant to our service delivery, including your service area, target market, and business metrics
Information Collected Automatically
- Device Information: Device type, operating system, browser type, and unique device identifiers
- Usage Information: Pages viewed, time spent on our site, clicks, scroll depth, and navigation patterns
- Location Information: General geographic location based on IP address (not precise GPS location without consent)
- Cookie Data: Information collected through cookies, pixels, and similar tracking technologies
- Log Data: Server logs containing IP addresses, request times, and page access information
Information from Third Parties
- Information from integrations with platforms like GoHighLevel, Meta, Google, and other services you authorize us to access
- Publicly available business information used for lead research and targeting
- Information from communication platforms when you interact with our SMS or email campaigns
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: Providing, maintaining, and improving our 60-Second Response System and related services
- Account Management: Managing your account, authentication, and customer support
- Communication: Sending service updates, newsletters, and responding to your inquiries (with your consent for marketing)
- SMS/Email Campaigns: Delivering automated response systems and lead management services on your behalf
- Analytics and Optimization: Understanding how you use our services to improve functionality, user experience, and performance
- Personalization: Customizing your experience based on your preferences and usage patterns
- Legal Compliance: Complying with applicable laws, regulations, and industry standards (including TCPA, GDPR, CCPA)
- Fraud Prevention: Detecting and preventing fraudulent activity and security incidents
- Marketing: Creating targeted advertising campaigns and retargeting with your consent
- Business Analytics: Analyzing trends, measuring campaign performance, and making data-driven business decisions
3. SMS and Email Communications
Your Consent: By providing your phone number and email address, you consent to receive SMS and email communications from Premier Ascension and on behalf of our clients through their automated systems.
SMS Communications
- You authorize Premier Ascension to send SMS messages regarding our services, updates, and promotional content
- Message frequency will vary based on your account activity and opt-in preferences
- Standard SMS rates apply and may be charged by your mobile carrier
- We comply with the Telephone Consumer Protection Act (TCPA) and industry SMS guidelines
- You may opt-out of SMS communications by replying STOP to any message or updating your preferences in your account
Email Communications
- We send transactional emails (service updates, confirmations, account notifications)
- You may receive marketing emails if you've opted in or consented to receive them
- All marketing emails include an unsubscribe link; you may opt out at any time
Automated Calling and Texting
For clients using our 60-Second Response System: Your consent applies to automated calls and texts sent to leads and prospects on behalf of your business through our service. You are responsible for ensuring proper TCPA compliance for any third-party contacts reached through our system.
4. Information Sharing and Disclosure
We do not sell your personal information. However, we may share information in the following circumstances:
Service Providers
We share information with third-party vendors and service providers who assist us in operating our website and providing services, including:
- GoHighLevel (CRM and automation platform)
- Payment processors (Stripe, PayPal, etc.)
- Email and SMS delivery services
- Analytics providers (Google Analytics, Mixpanel)
- Cloud hosting providers (AWS, Google Cloud)
- Customer support platforms
With Your Consent
We share information when you explicitly authorize us to do so, including integrations with your business tools and platforms.
Legal Requirements
We may disclose information when required by law, court order, subpoena, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or public safety.
Business Transfers
If Premier Ascension is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will notify you of any such change.
Aggregate and De-Identified Data
We may share aggregated or de-identified data that cannot reasonably be used to identify you with third parties for marketing, analytics, research, and other purposes.
SMS and Mobile Information Sharing Restrictions
Important SMS Privacy Protection: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, and destruction:
- Encryption: Data in transit is encrypted using SSL/TLS protocols; sensitive data at rest is encrypted
- Access Controls: Access to personal information is restricted to authorized personnel and service providers with legitimate business need
- Security Monitoring: We use security monitoring tools to detect and respond to potential threats
- Regular Audits: We conduct regular security audits and vulnerability assessments
- Staff Training: Our team receives regular training on data protection and privacy practices
Important: While we implement strong security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.
6. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
General Rights (All Users)
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your information (subject to legal retention requirements)
- Opt-Out: Opt out of marketing communications, cookies, and tracking
European Users (GDPR)
- Data Portability: Request your data in a portable format
- Object to Processing: Object to processing of your data for specific purposes
- Restrict Processing: Request restriction of processing of your information
- Withdraw Consent: Withdraw consent at any time without affecting prior processing
How to Exercise Your Rights
To exercise any of these rights, please contact us at [email protected] with your request. We will respond to verified requests within 30 days (or the timeframe required by applicable law).
7. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Retention periods vary based on the type of information and applicable legal requirements:
- Account Information: Retained while your account is active and for 2 years after account closure
- Service Records: Retained for a minimum of 3 years for compliance and dispute resolution purposes
- Marketing Communications: Retained until you opt out; opt-out requests are honored immediately
- Cookies and Tracking Data: Typically retained for 12-24 months from last activity
- Legal Holds: Information subject to legal proceedings is retained as required by law
When information is no longer necessary, we delete it securely or de-identify it so it cannot be connected to you.
8. Children's Privacy
Premier Ascension's services are intended for business users and are not designed for or knowingly targeted at children under 13 years of age. We do not intentionally collect personal information from children under 13. If we become aware that we have collected information from a child under 13, we will take steps to delete such information and terminate the child's account promptly.
If you believe we have collected information from a child under 13, please contact us immediately at [email protected].
9. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.
Types of Cookies We Use
- Essential Cookies: Required for site functionality (authentication, security, preferences). These cannot be disabled.
- Analytics Cookies: Google Analytics and similar tools to measure traffic and understand user behavior
- Marketing Cookies: Meta Pixel, Google Ads, and retargeting pixels for advertising and campaign measurement
- Preference Cookies: Remember your settings, language choices, and customization preferences
Third-Party Tracking
We partner with third-party platforms for analytics and advertising:
Opting Out of Tracking
- Browser Settings: Most browsers allow you to refuse cookies or alert you when cookies are being sent
- Cookie Banner: Use our cookie consent banner to manage your preferences
- Opt-Out Tools: Google Analytics Opt-out Browser Add-on, Meta Opt-out, Network Advertising Initiative (NAI)
- Do Not Track: We respect browser Do Not Track (DNT) signals where technically feasible
Pixel Tags and Web Beacons
We use invisible pixel tags and web beacons to track conversions, email opens, and engagement. You can disable these by adjusting your email client settings or opting out through our preference center.
10. California Privacy Rights (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with specific rights:
Your CCPA Rights
- Right to Know: You have the right to know what personal information we collect, use, share, and sell
- Right to Delete: You have the right to request deletion of personal information collected from you
- Right to Opt-Out: You have the right to opt out of the "sale" or "sharing" of your personal information
- Right to Correct: You have the right to correct inaccurate personal information
- Right to Limit: You have the right to limit our use of your sensitive personal information
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
How to Submit Requests
To submit a CCPA request, email [email protected] with "CCPA Request" in the subject line and provide sufficient detail for us to verify your identity. We will respond within 45 days.
Authorized Agent
You may designate an authorized agent to submit requests on your behalf. The authorized agent must provide proof of authorization.
11. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the revised policy on our website with an updated "Last Updated" date
- Sending an email notification to the address on file
- Obtaining your affirmative consent if required by law
Your continued use of our services following the posting of changes constitutes your acceptance of the updated privacy policy.
12. Contact Us
If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:
For GDPR-related inquiries, you also have the right to lodge a complaint with your local data protection authority.